Terms

Terms and Conditions

Twentu Services Limited

Effective Date: 13th February 2026

1. About Us

These Terms and Conditions (“Terms”) govern the use of the Twentu platform and related services.

The Services are provided by:

Twentu Services Limited

Email: privacy@twentu.com

Data Protection Officer: David Green (david.green@twentu.com)

Twentu Services Limited is a company registered in England and Wales.

2. Definitions

  • “Services” means the Twentu SaaS platform and related services.
  • “Customer” means the organisation entering into an agreement with Twentu.
  • “Authorised Users” means employees, contractors, or representatives authorised by the Customer.
  • “Content” means all data, information, files, and materials uploaded to the platform.
  • “Agreement” means these Terms together with any order form, pricing schedule, or subscription agreement.

3. Acceptance of Terms

By accessing or using the Services, the Customer agrees to be bound by these Terms.

If you are entering into this Agreement on behalf of an organisation, you confirm you have authority to bind that organisation.

4. Services

Twentu provides software enabling organisations to:

  • Reduce paper-based processes
  • Produce staff rotas
  • Sell event tickets
  • Manage membership databases

Twentu may improve or modify features from time to time, provided core functionality is not materially reduced.

5. Accounts and Access

5.1 The Customer is responsible for:

  • Maintaining the confidentiality of login credentials
  • Managing Authorised Users
  • All activity under its account

5.2 The Customer must ensure that all information provided is accurate and up to date.

5.3 Twentu may suspend access where:

  • There is suspected unauthorised access
  • There is non-payment
  • The Services are used in breach of these Terms

6. Customer Responsibilities

The Customer agrees:

  • To use the Services only for lawful purposes
  • Not to upload unlawful, defamatory, infringing or harmful content
  • Not to attempt to disrupt or interfere with the platform
  • To comply with applicable data protection laws

The Customer is solely responsible for the Content it uploads.

7. Data Protection

7.1 Twentu acts as:

  • A Data Processor in respect of Customer-uploaded data
  • A Data Controller in respect of its own operational data

7.2 The Data Processing Addendum (DPA) forms part of this Agreement.

7.3 The Customer confirms it has a lawful basis to process all personal data uploaded to the Services.

8. Fees and Payment

8.1 Fees are payable in accordance with the agreed pricing plan.

8.2 Unless otherwise stated:

  • Fees are exclusive of VAT
  • Payments are non-refundable
  • Subscriptions renew automatically unless cancelled

8.3 Twentu may suspend Services for non-payment after reasonable notice.

9. Intellectual Property

9.1 All intellectual property rights in the Services remain the property of Twentu Services Limited or its licensors.

9.2 The Customer is granted a non-exclusive, non-transferable licence to use the Services during the subscription term.

9.3 The Customer retains ownership of its Content.

10. Confidentiality

Each party agrees to keep confidential any non-public business, technical, or commercial information disclosed by the other party.

This obligation continues after termination of the Agreement.

11. Availability

Twentu will use reasonable efforts to ensure the Services are available but does not guarantee uninterrupted access.

The Services may be unavailable due to:

  • Maintenance
  • Updates
  • Technical issues
  • Circumstances outside Twentu’s control

12. Warranties

Twentu warrants that:

  • The Services will be provided with reasonable care and skill.
  • It has the right to provide the Services.

Except as expressly stated, the Services are provided “as is”.

Twentu does not warrant that the Services will be error-free or meet every Customer requirement.

13. Limitation of Liability

13.1 Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot legally be excluded

13.2 Subject to the above, Twentu’s total liability arising under or in connection with the Services shall not exceed:

The total fees paid by the Customer in the 12 months preceding the claim.

13.3 Twentu shall not be liable for:

  • Indirect or consequential losses
  • Loss of profit
  • Loss of revenue
  • Loss of business opportunity
  • Loss of data (where backups are the Customer’s responsibility)

14. Term and Termination

14.1 The Agreement continues for the subscription term.

14.2 Either party may terminate:

  • On written notice at the end of the subscription period
  • Immediately if the other party materially breaches these Terms and fails to remedy within 14 days

14.3 Upon termination:

  • Access to the Services will cease
  • The Customer may request export of its data within a reasonable period
  • Data will be deleted in accordance with the DPA

15. Force Majeure

Twentu shall not be liable for failure or delay caused by events beyond its reasonable control, including:

  • Internet outages
  • Cyber attacks
  • Power failures
  • Natural disasters
  • Government action

16. Changes to These Terms

Twentu may update these Terms from time to time.

Material changes will be notified via the website or account notification.

Continued use of the Services constitutes acceptance of updated Terms.

17. Governing Law

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction.