Helpdesk & Ticket Management Software

Twentu Support

A multi-level helpdesk and ticket management system. Assign agents, set priorities, track response times and give your customers the support they deserve.

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Deliver Outstanding Customer Support

Organise, prioritise and resolve support requests efficiently with a purpose-built ticketing system.

Ticket Management

Create, assign and track support tickets with priorities, categories and custom statuses.

Agent Assignment

Route tickets to the right team member automatically or assign manually based on expertise.

Departments

Organise agents into departments — billing, technical, sales — and route tickets accordingly.

Priority Levels

Set urgency levels from low to critical. SLA timers ensure nothing falls through the cracks.

Customer Portal

Customers submit and track their own tickets through a branded self-service portal.

Message Thread

Full conversation history with file attachments, internal notes and reply templates.

Support That Scales With You

Ticket history — every interaction logged with timestamps and agent details

File attachments — customers and agents attach screenshots, logs and documents

Response metrics — track average response times and resolution rates

Internal notes — collaborate with your team on tickets without the customer seeing

Multi-level access — configure which agents can see, assign and resolve tickets

Improve Your Customer Support

Start resolving tickets faster with Twentu Support today.

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No credit card required. 14-day free trial.