Members Email Templates

Email Templates Welcome Email Sent automatically when a new member joins Active Expiry Warning Sent 7 days before membership expires Active Booking Confirmation Sent when a class or event booking is confirmed Active

Customising Member Communications

Email Templates let you create professional, automated messages sent to members at key moments.

Template Types

  • Welcome – Sent when a new member joins
  • Expiry Warning – Sent when a membership is about to expire
  • Booking Confirmation – Sent when a member books an event, class, or treatment
  • Booking Cancellation – Sent when a booking is cancelled
  • Custom – Any other purpose

Merge Tags

Use merge tags to personalise your emails. They're automatically replaced with real data when sent:

  • {{member_name}}, {{member_first_name}} – Member's name
  • {{membership_number}} – Their membership ID
  • {{membership_expiry}} – Expiry date
  • {{profile_name}} – Their membership tier
  • {{business_name}} – Your organisation name
  • {{portal_link}} – Link to the member portal

Default Templates

Click Create Default Templates to generate a starter set of templates that you can then customise to match your brand and tone.

Location-Specific Templates

Templates can be business-wide or location-specific. When a location-specific template exists, it takes priority over the business-wide version for members at that location.